GSL PRODUCT SERVICES & SUPPORT

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We help our clients roll out & operate their products & services. This includes software product deployment, configuration, and integration in live operational / network environment using new generation software solutions. We provide product support & managed services to enable continuous improvement in customer experience.

THE CHALLENGE

The introduction of next generation disruptive technologies, innovative business models and a highly competitive market pose a significant support and operational challenge to product OEMs, enterprise software companies, independent software vendors and service providers cutting across various technology domains.

In the digital era every company must place a spotlight on product and technical support to ensure the customer experience is seamless from initial product installation to global 24×7 support and operations centers.

WHAT WE DELIVER

Capgemini Engineering Global Service Line specialized in Product Services & Support helps clients realize their revenue streams by deploying and supporting their products & solutions with best in class Customer Experience.

  • Solution Integration Services
  • Planning & Migration Services
  • Managed Solution services
  • Channel & Pre-Sales Support

We extend the lifecycle of existing products & services by engineering & developing continuous service evolution leveraging the latest technology solutions.

  • Technical Support services (iTAC)
  • Maintenance and sustenance
  • Support Analytics & Automation
  • Learning & Training services

HIGHLIGHTS OF OUR NEXT CORE PORTFOLIO

NEXT CORE

Turning disruption into differentiation

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OUR SUCCESS STORIES

    • 1 3

    • TIER 1 NEP IN US

      Deep (L2 / L3) technology support including Hi-Touch and End of Life Support - 700+ resources; 25,000+ monthly ticket volume; 4.7/5.0 CSAT.
      NOC and Managed services for Multiple Service providers and Enterprises including deployment services for Niche Technologies.
      Capgemini Engineering team is leading Learning Partner for end Customers, OEM partners, NEPs own employees.
      Multiple technologies supported: R&S, Datacenter, Security, Cloud, SDN/NFV, OSS, Optical…

    • 2 3

    • TIER 1 OPERATOR IN EUROPE

      We supported Peta bytes of data migration (around 8 petabytes) from on-premise database to AWS S3 datastore. We also implemented IAM roles and policy for using the AWS services. Data migration to Public Cloud with GDPR compliance.

    • 3 3

    • TIER 1 NEP IN US

      Global strategic partner with Service Operation Center model running for customer across India, USA, Canada and Mexico
      E2E Services Delivered: Technical Support, NOC, Solution / Network Design and Engineering, Upgrades, Automation and Learning Services
      Technologies covered: Optical, IP/MPLS, Packet / Ethernet, Switching, NMS and SDN/NFV
      250+ team; 9.3+/10 CSAT

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