Maximizing value from AI

This executive guide sets out practical steps aimed at all digital transformers who plan to use AI to achieve a stronger digital future. The guidelines are distilled from the most successful AI practices of the digital natives and are those which, based upon our experience, work well for people integrating AI into their digital transformation programmes.

No industry has natural protection from disruption by digital natives – our practical steps to maximising the business impact of AI in a digital transformation programme are relevant to all.

1. Build trust in AI: Take a rigorous approach to data and AI training
   methodology
2. Maintain oversight: AI needs human governance
3. Users first: Maintain an unwavering focus on user experience
4. Talent: AI is as much about talent as technology
5. Become an AI extrovert: Engage external expertise to boost your
   internal capability
6. Mix people: Embed AI professionals within your business units
   and customer teams
7. Build momentum: Progress via small steps, moving rapidly and
   with purpose
8. Parallelize: Become more agile, exploring multiple AI projects in
   parallel
9. Early attrition: Fail fast to give AI quick successes and richness
   of experience
10. Don’t blindly hoard data: Master its meaning first, so that AI is
    applied in a clear context
11. Quantify value: Use data to track and quantify delivered business
    outcomes

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