Demystifying Robotic Process Automation

Robot process automation (RPA) disruption has begun and it’s affecting almost every industry sector across the world.

Bots are now not only obeying the instructions, but they are learning from the instructions and are using the gained knowledge to simplify life in many different ways. But with any great technological advancement comes myths that can hinder mass adoption. Because of the misconceptions associated with RPA, many organizations, enterprises, institutions and governments are resistant to adopting what could be a silver bullet to advance all types of processes.

We work with global leaders in industries across sectors every day on implementing smart RPA solutions. Here, we’ll debunk some of the misconceptions related to the technology with common questions that are asked about robots and machine learning.

Are robots job stealers?

– One of the most popular myths is that robots will steal jobs from people, and with this, RPA implementors won’t get expected support from their staff. It is true to a certain extent that RPA will replace certain rote tasks, however, for those willing to learn new skills, it can create opportunities where existing front- and back-end operators can contribute as domain experts, testing RPA solution and RPA development.

Can robots leak information?

– To work with various interacting applications, robots require login credentials that may allow them access to sensitive information. The fear of password theft has left IT security groups weary of RPA. However, the requirement for hard code credentials into the automation scenarios is no longer necessary. Now credentials can be stored in an attached credential vault. To further ensure that these credentials are securely stored and managed, automation companies are going an extra mile to eliminate any glitches from password security, including creating a credential vault with two layers of security; encrypting the data, and ensuring visually that the password is fed into a password field.

Do robots create overhead for IT?

– This is also an important factor that has plagued RPA starters. RPA implementations are meant to enable business growth. The simplicity of RPA ensures anyone can use it post-implementation with just a few weeks of training. During process evaluation, it’s important to find out the complexity of a process in order to determine the level of assistance needed from IT in order to smooth the transition and keep costs down.

Does RPA only work for certain industries?

– Another thought that pesters investors and implementors is the misconception that RPA is only successful in banking, finance, and telecom sectors. RPA as a solution can work across any industry segment where work is repetitive and rules-based, and volume is quite high.

Now that we have level-set some of the assumptions about RPA, here are some thoughts to consider for your company’s roadmap when thinking about adopting robot processes and intelligent automation for your industry.

A good start to RPA for your business:

– Simplicity is the beauty of any RPA solution; companies can start from simple processes to complex processes based on capability. Start automating the internal process first to gain confidence, then based on the vision, set up a common operating environment (COE) and allocate the necessary resources. The COE helps in gathering, accessing and managing the necessary knowledge resources in a better way.

As RPA becomes a mainstream reality, your organization will be able to spend the time and money saved from not doing repetitive, mundane jobs on identifying larger problem areas and be able to focus developing new innovative solutions for your business, or be left behind by your competition who is already embracing RPA.

All industries are changing and it’s important to consider RPA tools are evolving just as fast and being calibrated to cover wide industry use cases with advanced industry security mechanisms and unique business needs. Our Capgemini Engineering AI engineering experts can help you get started to evaluate your industry use cases, free your organization from non-productive and time-consuming activities, and move your business at future speed.


Jalaj Pateria Solution Architect
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